REFUND POLICY
  1. The enrolment and accommodation placement fees are not refundable.
  2. Your tuition fees, OSHC fee and accommodation fees will be refunded if you cancel your course 14 or more days before the date of commencement of your initial course.
  3. If you cancel your course less than 14 days before the date of commencement of your course, no tuition fees will be refunded.
  4. No refund will be given if you cancel your course on or after the date of commencement.
  5. If you cancel your course because you were refused a student visa, all course fees and charges will be refunded as per sections 28-29 of the ESOS Act.
  6. No refund of tuition fees will be made where your enrolment is cancelled for any of the following reasons;
    1. Failure to maintain satisfactory course progress
    2. Failure to maintain satisfactory attendance
    3. Failure to maintain approved welfare and accommodation arrangements [if applicable]
    4. Failure to adhere to the discipline code of Sun Pacific College.
  7. In the unlikely event that Sun Pacific College is unable to deliver your course in full, you will be offered a refund of all the unused course money you have paid to date. The refund will be paid to you within two weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by Sun Pacific College at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If Sun Pacific College is unable to provide a refund or place you in an alternative course our Tuition Assurance Scheme (TAS) will place you in a suitable alternative course at no extra cost to you.
    Finally, if our Tuition Assurance Scheme cannot place you in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place you in a suitable alternative course, or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager.
  8. Applications for refunds must be received by Sun Pacific College in writing, addressed to the Director, Sun Pacific College. Refunds will be processed within four weeks. If you enrolled through an education agent, the fees will be refunded to that agent.
    This agreement, and the availability of complaints and appeals processes, does not circumscribe your right to pursue other legal remedies nor does this agreement remove your right to take action under Australia’s consumer protection laws.
CONDITIONS OF ENROLMENT
The applicant;
  • understands and accepts the terms of Sun Pacific College’s refund policy.
  • understands that some courses require a prerequisite level of English language for entry.
  • understands that s/he will be tested on commencement of the course and placed in a class at the appropriate English language level.
  • understands that s/he must complete all class work, assignments, activities and assessments in order to maintain satisfactory progress.
  • understands that s/he must attend at least 80% of the course, and failing to do so will result in him/her being reported to the Australian Government.
  • understands that s/he must tell Sun Pacific College immediately of any change of address.
  • understands that s/he must maintain approved welfare and accommodation arrangements [if applicable]
  • understands that there cannot be a change of school during the course without a written letter of release from Sun Pacific College.
  • has read the Sun Pacific College policies and agrees to abide by them.
  • is aware that school-aged dependants accompanying him/her will be required to pay full fees at a private or government school in Australia.
  • understands that information collected before and during enrolment is done to meet the College’s obligations under the ESOS Act and the National Code 2007 as well as ensuring student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. The information collected can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Assurance Scheme and the ESOS Assurance Fund Manager. In other instances information collected can be disclosed without consent where authorised or required by law.
    This information may include personal and contact details, course enrolment details and changes, and circumstances of any suspected breach of a student visa condition.
  • agrees that Sun Pacific College can share information about his/her course and progress with his/her parents and recruiting agent.
  • acknowledges Sun Pacific College’s right to change its fees and conditions, cancel or defer courses, and to alter course timetables and class locations at any time without notice.
• TEL :   61-7-4051-5566
• FAX :   61-7-4051-5577
• Address :   Lvl 1 Palm Court 34-42 Lake St.
    Cairns QLD 4870 Australia
• ABN :   66 098 773 552
• CRICOS PROVIDER CODE :   02748F
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