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Politique de confidentialité
Politique de confidentialité
- The enrolment and accommodation placement fees are not refundable.
- Your tuition fees, OSHC fee and accommodation fees will be refunded if you cancel your course 14 or more days before the date of commencement of your initial course.
- If you cancel your course less than 14 days before the date of commencement of your course, no tuition fees will be refunded.
- No refund will be given if you cancel your course on or after the date of commencement.
- If you cancel your course because you were refused a student visa, all course fees and charges will be refunded as per sections 28-29 of the ESOS Act.
- No refund of tuition fees will be made where your enrolment is cancelled for any of the following reasons;
- Failure to maintain satisfactory course progress
- Failure to maintain satisfactory attendance
- Failure to maintain approved welfare and accommodation arrangements [if applicable]
- Failure to adhere to the discipline code of Sun Pacific College.
- In the unlikely event that Sun Pacific College is unable to deliver your course in full, you will be offered a refund of all the unused course money you have paid to date. The refund will be paid to you within two weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by Sun Pacific College at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If Sun Pacific College is unable to provide a refund or place you in an alternative course our Tuition Assurance Scheme (TAS) will place you in a suitable alternative course at no extra cost to you. Finally, if our Tuition Assurance Scheme cannot place you in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place you in a suitable alternative course, or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager.
- Applications for refunds must be received by Sun Pacific College in writing, addressed to the Director, Sun Pacific College. Refunds will be processed within four weeks. If you enrolled through an education agent, the fees will be refunded to that agent. This agreement, and the availability of complaints and appeals processes, does not circumscribe your right to pursue other legal remedies nor does this agreement remove your right to take action under Australia’s consumer protection laws.